Emergency Service

Zerafone provides 911 and E911 service nationwide in the US except in Alaska and Hawaii, and nationwide in Canada. Depending on your location, Zerafone provides two types of 911 services. Basic 911 Service and Enhanced 911 (E911) Service. E911 Service operates differently from Basic 911 service, and your safety depends on you being well-informed of those differences and their implications.
Basic 911 Service: If you dial 911 and are live in an area where 911 services are available but E911 services are not available, the emergency operator who takes your call will not automatically have access to your physical location or your phone number, so please be prepared to give him/her that information. As additional emergency centers in your area become equipped to receive E911 customer information, we will automatically upgrade your account to E911.

E911 Service: If you dial 911 live in an area where E911 service is available, your telephone number and the address you have registered or will register during the sign-up process will be automatically forwarded to the most appropriate emergency dispatch center. Consequently, the emergency operators will have immediate access to the information they need send help directly to your location. Please keep in mind that, the address you register with Zerafone through our partner VoIPYourLife, is the address that will be automatically forwarded to emergency services when you dial 911 - therefore, if you relocate either temporarily or permanently, you must update your address by clicking on the member login on the VoIPYourLife home page prior to any such move so that emergency services always has the correct information regarding your whereabouts.

Zerafone by VoIPYourLife Emergency Service Limitations:

In certain situations, customers may not have access to either basic 911 or E911.

If there is a service outage with your broadband provider you will not have 911 or E911 service.

If there is a power outage or electrical failure you will not have 911 or E911 service.

If your electrical provider, broadband provider, Internet provider or Zerafone by VoIPYourLife has terminated or suspended service for any reason you will not have 911 or E911 service.

If there are technical problems, capacity problems, or your information was not properly updated we will attempt to route your 911 call to an emergency call center where trained emergency call center personnel will ask for your name, telephone number and location, and proceed to contact an appropriate emergency dispatch center in order to send you help. Emergency personnel will not receive your phone number or physical location when your 911 call is routed to an emergency call center.

FOR YOUR SAFETY, REGARDLESS OF THE SERVICE PROVIDED TO YOU, YOU SHOULD ALWAYS BE PREPARED TO PROVIDE THE ATTENDING EMERGENCY PERSONNEL WITH YOUR NAME, TELEPHONE NUMBER AND PHYSICAL LOCATION.